You can delete your Gallus French account and all associated data at any time, for any reason, without giving one. This page explains how to ask, what is removed, and how long it takes.
Before you go further. The Gallus French app has not launched yet, so there are no user accounts and no learning data to delete. If you only signed up to be told when the app goes live, email us and we will remove your address from that list straight away - see below.
Request deletion by email
Write to us from the address associated with your account. This is the primary route, and it works whether or not you still have the app installed.
Email: get@gallus-french.com
Subject: Delete my account
Include the email address you used to sign up so we can match the request to the right record. A real human will reply and confirm deletion within one business day.
If you write from a different address than the one on the account, we will ask you to confirm ownership before deleting anything - otherwise anyone who knows your email could erase your progress.
Deleting from inside the app
When the app ships, deletion will also be available directly in it, under Settings → Account → Delete account, with a confirmation step. That route is immediate and does not require waiting for a reply from us. Until then, use the email route above.
What is deleted
- Your profile (name, email, avatar, interface language)
- Your learning history: stories read, CEFR level reached, streaks, XP and bookmarks
- Your SRS review schedule and per-word memory state
- Any personal notes, saved vocabulary and content you created
- Device tokens used for push notifications
- Your address on the launch-announcement list, if you are on it
What we keep (and why)
A few records are kept for legal and accounting reasons, then permanently deleted:
- Purchase receipts and invoices - retained for the period required by the tax law of your country (typically 5 to 10 years). These are no longer linked to an active account, only to a transaction ID.
- Security and anti-abuse logs - retained up to 90 days, stripped of personal identifiers.
- Aggregated, anonymous usage statistics - used to improve the product, cannot be linked back to you.
How long it takes
- In active systems: immediate once the request is processed (at most a few minutes for the in-app flow, one business day by email).
- In backups: residual copies are purged within 30 days as backups roll over.
- Confirmation: you receive an email confirming the full deletion.
Deletion is permanent
There is no undo and no grace period. Your progress through the 61 levels cannot be restored afterwards, even if you sign up again with the same address. If you simply want a break, uninstalling the app leaves your account and your review schedule waiting for you.
Subscriptions
Deleting your account does not cancel an active subscription. Once paid plans exist, billing runs through Apple or Google, so the subscription must also be cancelled on their side:
- iOS: Settings → your name → Subscriptions → Gallus French → Cancel.
- Android: Google Play Store → Menu → Subscriptions → Gallus French → Cancel.
For refund requests, use reportaproblem.apple.com (iOS) or your Google Play order history (Android).
Questions
If anything is unclear or you need help with deletion, write to get@gallus-french.com. We reply within one business day. What we store in the first place is set out in our Privacy Policy.